Returns policy

CARD DECKS

Returns policy

This policy applies to physical card decks bought from Phynix Initiative.

Change of mind

Because each deck is a finished physical product, we do not offer returns, exchanges or refunds if you change your mind, order the wrong deck, or decide it is not for you. Please read the product description before you buy.

Faulty goods

If your deck arrives faulty, damaged or not as described, you will receive a full refund, as long as you notify us within 14 days of delivery and provide photos of the problem.

How to make a claim

Email info@phynixinitiative.com.au within 14 days of delivery with your name, your order details, and clear photos of the fault and of the packaging it arrived in. We will review your claim and let you know the outcome. Approved refunds are returned to the payment method you used for the order.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions about an order?

Send us a message and we will get back to you.