Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds for events/courses

We ask that you please ensure you register for the correct Event/Course and choose the add-ons and accommodation (if required) relevant to your requirements. Should you require assistance at any time please do not hesitate to contact Phynix Initiative via email or phone 1300 749 649 prior to finalising your registration.

Refunds are not payable if you simply change your mind, however, if your circumstances change please contact Phynix Initiative immediately via email or phone 1300 749 649 to amend your registration or associated requirements.

Registration Cancellation Policy

Should your circumstances change and you are unable to attend an Event/Course, you must contact Phynix Initiative by no later than 14 days prior to the commencement of the Event/Course. A cancellation fee of $100.00 will apply to cover costs incurred in relation to your registration. Should you cancel less than 14 days prior to the commencement of the Event, no refund will be payable.

Accommodation Cancellation Policy (if required)

Accommodation Providers have their own cancellation policies, and they generally apply when cancellations are made less than 30 days prior to arrival. Please contact Phynix Initiative as soon as possible, if you wish to cancel or amend your accommodation. Phynix Initiative will advise the cancellation policy of your accommodation provider, prior to cancelling or amending your booking, to ensure you are fully aware of any non-refundable deposits.

Refund Processing

Phynix Initiative will refund any fees paid to Phynix Initiative as a result of amending your registration and/or associated requirements, after taking into consideration the relevant cancellation policy, within 7 business days of receiving a refund request. 

Credit card surcharges are non-refundable.

Refunds will only be processed to the credit card or bank account of the individual, organisation or institution from which the payment was received. Should payment have been via cheque you will be contacted to confirm your current mailing address, and a cheque will be mailed to you.

Event Cancellation or Postponement

Should an Event be cancelled or postponed due to unforeseen circumstances, Phynix Initiative will endeavour to process a full refund within 30 days of such circumstances becoming known.

If you have any concerns or require clarification, please do not hesitate to contact us.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@phynixinitiative.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@phynixinitiative.com.au.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, email info@phynixinitiative.com.au for mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Information

Questions about the Refund/Cancellation Policy should be sent to us at info@phynixinitiative.com.au.